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Communication and CSR


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Press Office


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TRAM adapts the service to the expected demand during the celebration of the Llum BCN light arts festival, organized by Institut de Cultura de Barcelona, which will take place from Friday 6 to Sunday 8 February in the Poblenou neighborhood. With the aim of facilitating sustainable mobility for people attending the festival, TRAM will reinforce the service in the following way:

  • On Friday, February 6, TRAM will maintain peak hour frequencies until 11:30 p.m., instead of until 9 p.m. as usual. That is, trams on line T4 will run every 8 minutes until 11:30 p.m. Line T5 will run every 16 minutes until 10 p.m.
  • On Saturday 7 and Sunday 8 February, from 5:30 p.m., TRAM will reinforce service on line T4 with frequencies of 8 minutes until 11:30 p.m. At the same time, line T5 will have frequencies of 16 minutes until 11 p.m.

Outside the aforementioned time slots, the frequencies will be the usual ones.

In addition to adapting the service to the expected demand during the weekend, people attending Llum BCN will find practical information and a map of Poblenou with the festival locations in the tram ticket boxes and at the following stops: Verdaguer, Glòries, Ca l'Aranyó, Pere IV and Fluvià, from where they can plan their itineraries to visit the lighting installations by TRAM.

TRAM has registered a total of 39,232,670 validations during 2025, an increase of 11.9% compared to the previous year and a historical record of trips in one year. By networks, Trambaix has registered 24,467,066 trips, an increase of 3.02% and Trambesòs 14,765,604 trips, a growth of 30.56% more than the previous year.

The day with most validations was April 30, with 94,385 trips on Trambaix and 53,871 on Trambesòs. As for the month with most validations, October stands out on Trambaix with 2,329,811 and May on Trambesòs with 1,381,245. If we add up the validations on both networks, October was the record month, with a total of 3,683,658 trips.

Increase in validations on weekdays and weekends

TRAM has recorded a growth in demand on both weekdays and holidays. In Trambaix, weekday trips have increased by 4.69 % compared to 2024, with a daily average of 80,966 validations, while on weekends the increase has been 9.04 %, with averages of 46,105 on Saturdays and 29,953 on Sundays. In Trambesòs, the growth has been especially significant, favored by the entry into service of the three new T4 stops at the end of 2024. Weekday trips have increased by 32.41% compared to 2024, with a daily average of 45,124 validations, while on weekends the increase has been 17.48 %, with averages of 34,040 on Saturdays and 25,642 on Sundays.

The T4 line grows by 28.33%

During the first calendar year of operation of the 1st phase of the tram connection via Diagonal, with the new stops from Glòries to Verdaguer inaugurated in November 2024, the T4 line has experienced an increase of 28.33%. From January to December 2025, 9,617,766 trips were recorded, compared to 7,494,658 in 2024.

Significant growth at TRAM interchanges

The stops with the most TRAM validations, Ernest Lluch and Glòries, have also registered significant growth in demand. Weekday validations at Ernest Lluch have increased by 6.2 % compared to 2024, with a daily average of 7,211 validations, while on weekends the increase has been 9.63 %, with averages of 4,454 on Saturdays and 3,125 on Sundays. The Glòries stop is consolidating itself as the major interchange on the Trambesòs network, with a 20.23 % increase in weekday trips and a daily average of 6,927 validations, and a 24.24 % growth on weekends, with averages of 5,238 on Saturdays and 3,979 on Sundays.

TRAM exceeds 500 million validations

Since the tram was put into operation in 2004, 532,918,918 trips have been made: 361,117,052 in Trambaix and 171,801,866 in Trambesòs. This history consolidates the relevance of the tram in sustainable mobility in the nine municipalities that it connects with in the metropolitan region of Barcelona.

According to the Passenger Satisfaction Study that TRAM carries out annually, the results once again place the tram service with an overall rating above 8. Specifically, the passenger has scored the Trambaix network with an 8.37 and the Trambesòs network with an 8.12, thus maintaining a level above 8 for the fifth consecutive year.

At Trambaix , the most highly rated attribute continues to be the ease of access to the platform, which improves compared to last year, from 8.9 in 2024 to 8.97 in 2025. It is followed by the speed of the journey, which also grows from 8.49 in 2024 to 8.56 in 2025, and personal safety, which remains stable at 8.51.

At Trambesòs, ease of access to the platform is once again the most highly rated attribute (9.1), followed by smooth and safe driving. Also noteworthy is the attention and friendliness of the staff, which rises to 8.54, a significant improvement over the previous year's 8.32. These three attributes are also the best rated on the new section from Glòries to Verdaguer, specifically, the route from Monumental to Verdaguer has received an overall score of 8.52.

Security that inspires confidence

Regarding the perception of safety, the overall score is also very good. At Trambaix, users score the safety of the service with an average of 8.75, while in Trambesòs the overall rating is 8.17.

Although the percentage of cases of sexual harassment detected is low (1.7% at Trambaix and 1.3% at Trambesòs ), the response of TRAM staff is positively assessed by the users who have used it.

With these results, TRAM consolidates its position as the best-valued, accessible and sustainable means of transport, and reinforces its commitment to the continuous improvement of service and user safety.

User profile

The majority profile is that of a woman, 55.8% at Trambaix and 57.6% at Trambesòs , between 41 and 64 years old at Trambaix and between 26 and 40 years old at Trambesòs, living in the municipality of Barcelona and who uses the tram mainly for work reasons.

Study sample and methodology

The 2025 Passenger Satisfaction Study was carried out in person at TRAM stops between May 26 and June 12, on weekdays and within the time slot of 7 a.m. to 9 p.m. The total sample was 1,100 surveys at Trambaix and 1,103 at Trambesòs. The interviews were distributed in four areas of each network to ensure territorial and time representativeness.

For the twelfth consecutive year, TRAM celebrates the holidays through a solidarity Christmas campaign with the slogan “Movem la Màgia”, which has the voluntary participation of the staff. This year, the cause chosen to appear in the video and on the corporate channels and to receive the Christmas donation is Pallapupas, an entity that uses humor as a therapeutic tool to humanize healthcare spaces, reduce stress and improve the emotional well-being of patients, families and medical teams in hospitals and socio-health centers in Catalonia.

Every year, the TRAM campaign aims not only to wish users a Merry Christmas, but also to give visibility to charitable initiatives that generate social impact. In addition to the dissemination, TRAM collaborates with the organization with a donation of €15,000 which, in this case, Pallapupas will allocate to its project in social and health centers and nursing homes. Through adapted artistic interventions, Pallapupas artists promote social connection, stimulate memory and contribute to reducing feelings of anxiety, fear or isolation, generating meaningful moments for the elderly.

The artists work in pairs, with their own method and adapt each session to the life story, mood, abilities and needs of each person, using games, humor, music, movement and improvisation that stimulate memory, identity and self-esteem.

The TRAM team is the one who votes for the charity cause for Christmas

As every year, a few months before December, TRAM workers were asked to propose entities for the 2025 Christmas charity to the Corporate Social Responsibility department. This year, Desirée Cardona, head of Economic Management at TRAM, was the one who proposed Pallapupas , as she had previously collaborated with them. After presenting all the proposals, this was the one most voted for by the rest of the team.

With this initiative, TRAM reaffirms its commitment to corporate social responsibility, using its channels, in this case the Christmas campaign, as a platform to support projects that improve people's quality of life.

About Pallapupas

Each year, Pallapupas performs more than 120,000 interventions and nearly 60,000 indirect impacts in 8 hospitals and socio-health centers in Catalonia. In addition, since 2008, it has been providing training at the Faculty of Medicine of the University of Barcelona with the optional subject “New tools for intervention in the hospital world”. This pioneering training in Europe helps future healthcare professionals develop communication skills. And, since 2024, the entity has expanded its work with emotional care training programs aimed at healthcare personnel, to reduce stress and strengthen team cohesion, with a direct impact on the quality of patient care. 86% of patients state that their emotional well-being improves after interventions with Pallapupas .

Christmas charity causes at TRAM

Pallapupas joins the charitable organizations with which the TRAM team has collaborated in recent years for Christmas: the ASSÍS Association, the Dravet Syndrome Foundation, the Friends of the Elderly Foundation, the Spanish Breast Cancer Federation (FECMA), the Spanish ELA Association (adELA ), the 1,000 and a Nineka association, not a single child with cancer, the Pasqual Maragall Foundation and the Humanitarian Alliance for Child Feeding of the Red Cross in Catalonia

 

On the occasion of the December long weekend, Christmas holidays, open business holidays and New Year's Eve, TRAM adapts the timetables and frequencies of passage to the expected increase in mobility during the months of December and January.

December weekend

On December 6 and 7, the frequencies will be those of a Saturday and the service will end at 2 a.m. On the holiday of December 8, the frequencies will be those of a Saturday in Trambaix and those of a Sunday in Trambesòs, on both networks the service will end at the usual time, midnight.

Open business holidays

On Sundays and public holidays with shops open (December 8, 14, 21 and 28 and January 4 and 11), the frequencies on Trambaix will be those of a Saturday and the service will end at the usual time, midnight. The frequencies on Trambesòs will not vary and will be those of a Sunday.

Christmas holidays

On the night of December 24, the frequencies will be the usual ones for a weekday, with the last departures from the terminals at 10 p.m. On Christmas Day, December 25, and Saint Stephen's Day, December 26, the frequencies will be those of a Sunday in Trambaix and those of a Saturday in Trambesòs, with service until 2 a.m. on both networks.

New Year's Eve and 2026

On New Year's Eve, December 31, there will be uninterrupted TRAM service throughout the night.

On Monday, January 5, the schedules may be altered depending on the route of the Three Kings processions in the different municipalities on the tram network, while the frequencies will be those of a Friday and the service will end at 2 am.

Finally, on January 6, Epiphany, service on the entire TRAM network will end at midnight with the frequencies of a Sunday.

TRAM reminds passengers that updated timetables and real-time service information are always available at www.tram.cat and on the TRAM App.

The strike days planned for TRAM staff on November 17, 21 and 28 have been called off.

Schedules will follow the usual timetable; you can check them at https://tram.cat/en/lines-and-timetables or on the TRAM app.