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Tramvia de Barcelona has been awarded quality certification for its service charter from the Spanish Association for Standardisation and Certification (AENOR), making it the first rail transport system in Catalonia with this recognition. Plus, this body has also granted TRAM Railway Operational Safety certification, a voluntary certification held only by the Malaga Metro and MLO light rail in Madrid, which was granted to a public transport operator in Catalonia for the first time.

In 2018, TRAM published its service charter with 16 commitments regarding the quality of service, the environment, safety, customer service and social responsibility, each with quantifiable achievement indicators. In 2019, these indicators were audited and validated, and the charter has been certified as complying with UNE 93200:2008 standards.

The service charter is one of the most common tools used to explain the rules and regulations of the service to users and the commitments the provider undertakes in providing it. It is a way to set service standards and ambitious goals for continuous improvement.
This certification as complying with UNE 93200:2008 standards, therefore, makes the document proof of TRAM’s commitment to quality, going beyond merely a declaration of intentions without any verifiable path.

Railway Safety certification

TRAM has also been granted Railway Operational Safety certification by AENOR, which is proof of compliance with safety regulations or guidelines created according to the criteria in European and national railway safety regulations.

This certification shows TRAM’s commitment to safety, one of the company’s core values, and means that all tram and metro operators are working together to achieve benchmark standards. The end goal is to ensure that everyone can work in the safety conditions required by both the administration and the parties involved.

Plus, TRAM periodically certifies various aspects of its services and activities, such as quality management, to ISO 9001:2015 standards; environmental management, to ISO 14001:2015 standards; occupational health and safety, to OSHAS 18001:2007 standards; and the AENOR certificate for Public Passenger Transport Service UNE EN 13816:2003.